Returns & Exchanges

At Laura James, we want you to love your home as much as we do, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Should a piece not fit your vision, our dedicated team is here to ensure your return or exchange is handled with the utmost care.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via our online portal or email with your order number and reason for return to receive your unique return authorization.

• 2.
  Prepare the Item

  Carefully disassemble your furniture if necessary and repackage it in its original box, ensuring all components and hardware are securely included.

• 3.
  Schedule Collection

  For larger furniture pieces, we will coordinate a professional courier collection at a time that suits you, while smaller items can be dropped off at a local parcel point.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected the returned goods, we will process your refund to the original payment method within 5 to 10 business days.